The NHS Constitution establishes the principles and values of the NHS in England. It sets out rights to which patients, public and staff are entitled and responsibilities which the public, patients and staff owe to one another to ensure that the NHS operates fairly and effectively. To download a copy of the NHS Constitution, please follow the link below.
Our Responsibility To You
Full confidentiality in respect of all aspects of your medical history.
Patients will be treated as individuals and partners in their health care, irrespective of their ethnic origin or religious or cultural beliefs.
We will give you full information about the services we offer. Every effort will be made to ensure that you receive the information which directly affects your health and the care being offered.
The practice will offer patients advice and information on steps they can take to promote good health and avoid illness.
You have the right to see your health records, subject to limitations in the law.
Your Responsibility To Us
Please let us know if you change your name, address or telephone number.
Please do everything you can to keep your appointment.
Please ask for home visits by the doctor only when the person is too ill to visit the surgery.
Please keep your phone calls brief and avoid calling during the peak morning time for non-urgent matters.
Test results take time to reach us, so please do not ring before you have been asked to do so. Enquiries about tests ordered by the hospital should be directed to the hospital, not the practice.
We ask that you treat the doctors and practice staff with courtesy and respect. The practice has the right to remove a violent patient from its lists and refer them to the local Safe Treatment Scheme.
Do ensure that you understand the information given to you. Please ask us questions if you are unsure of anything.
Remember, you are responsible for your own health and the health of your children. We will give you our professional help and advice. Please act upon it.