Contact Us

Bennetts End Surgery
Gatecroft
Hemel Hempstead
Hertfordshire
HP3 9LY

Switchboard: 01442 263 511
Appointments: 01442 233 944
Fax: 01442 235 419

Appointments: 01442 233 944

Bennetts End Surgery has a dedicated appointments line which is operational between the hours of 8.00am and 6.30pm, Monday to Friday (excluding Bank Holidays) and between 8.00 am and 12.30 pm on Saturday mornings. Please call this number for the booking of appointments with our doctors and nurses.

Switchboard: 01442 263 511

Our switchboard is manned between the hours of 8.00am and 6.30pm, Monday to Friday (excluding Bank Holidays). This is the number to call if you wish to speak to a doctor or nurse for medical advice, to request a home visit or to make a general enquiry. Please note that our telephone switchboard manages a large number of calls, especially during morning surgery. For non-urgent matters it would therefore be helpful if you could telephone between 2.30 and 6.00pm.

Cancellation Line: 07814 442 290

If you are unable to keep your appointment, please contact the surgery as soon as possible to let us know in order that the appointment may be offered to another patient. We do have a dedicated text cancellation line — 07814 442 290 — so patients can text the Surgery to make cancellations. Simply text us your name, your date of birth and the date and time of your appointment and we can take it from there. Please note that this number is for cancellations only and no other messages will be answered.

The doctors are occasionally called out of surgery to attend emergencies. When this happens, our reception staff will inform the waiting patients and give an indication of the likely delay. It may be necessary to see another doctor or book a new appointment.

Out Of Hours: 111

During the week, out of hours refers to the period of time between 6.30 pm at night and 8.00 am the following morning. Weekends and public holidays are also out of hours. At these times, the Herts Valleys Clinical Commissioning Group has arranged for out-of-hours medical cover to be provided by a GP co-operative called Herts Urgent Care (HUC). HUC can be contacted directly on the telephone number given above. Alternatively, when the Surgery is closed, you can telephone our switchboard and your call will be transferred directly to the out-of-hours provider. The HUC receptionist will take some basic details and pass this information to a doctor or nurse who will phone back with advice or, if necessary, arrange for you to see a doctor at the emergency centre or receive a home visit.

MASTA Travel Clinic: 01442 236 733

This surgery offers an appointed Medical Advisory Service for Travellers Abroad (MASTA) Travel Clinic which offers a comprehensive travel healthcare service.

Comments, Compliments and Complaints

Our aim is to provide a high standard of service at Bennetts End Surgery. Comments on any aspect of the Practice will be received with interest and these can be passed on to our trained staff or the Managing Partner who is happy to discuss your comments with you. We try to deal swiftly and sympathetically with any difficulties you may experience. The doctors would wish to know of any reason for dissatisfaction or praise. There is an in-house complaints procedure, compliant with NHS regulations, and our Head of Reception will be pleased to help you if you wish to make a suggestion or complaint.